Reliable Onsite Support Every Step Of The Way

AGE Technologies: Always Aiming For Lower Mean Time To Repair (MTTR)

Ensuring that contractual obligations are met is a top priority. The services that AGE renders far surpass the standard supply and delivery of goods. We offer a great deal by way of supporting the team on site as well.

Our onsite support includes:

• A 24/7 Call-Out
• Alarm monitoring
• Automation of data collection for early-stage issue detection and rectification
• Minimize downtime and breakdowns
• Optimization of process with your Process Team.
• Small project executed without affecting your permanent staff.
• Back-ups of existing Control System Software. Both PLC and SCADA.
• Onsite assistance with forward planning and design of new systems.
• Training of local Engineering Staff on the Control System.
• Easy and open communication with our Johannesburg Office for quick supply of any Control System hardware.
• Telephone/Internet Support
• Fly-out support on the next available flight
• Weekly/Monthly/Quarterly/Annual System Backup and Evaluation.

Three-Tier Onsite Support System

Our onsite support can be broken down into three tiers that allow us to offer a more hands-on support service within each respective area:

• Proactive Support – Due to our quest for lower MTTR we conduct regular monitoring and diagnostic procedures and ensure a 24/7-support service to minimize downtime should issues occur.
• Preemptive Support – By integrating our software applications we are able to compile valuable information that indicates any regression or interruptions in processes, allowing us to provide a preventative support to our clients.
• Assisted Support Automation – We provide our clients with automation procedures, development of expansion projects and as well as assistance in design process and technical specification.

Read about our Service Level Agreements here.